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FIND ANSWERS TO YOUR QUESTIONS

  • Q: What is Orion Streetwear's shipping policy?
    A: Orion Streetwear is committed to providing a seamless and reliable shopping experience for our customers. We offer free standard shipping on all domestic orders over $75. Orders below this amount incur a flat shipping fee of $5.99. For our international customers, shipping fees and delivery times vary based on the destination country, and these costs are clearly displayed at checkout. Once your order is processed, you will receive a confirmation email with tracking information, so you can monitor your package's journey. Standard domestic shipping typically takes 3-7 business days, while expedited options are available at an additional charge for those who need their trendy streetwear faster. International deliveries usually take 7-21 business days, depending on the destination and customs processing times. We pride ourselves on prompt and efficient service, ensuring that all orders are processed within 1-2 business days of placement. In the unlikely event of a delay, our customer service team will promptly notify you and provide updates. For any additional questions regarding our shipping policy or to inquire about your order status, please feel free to contact our customer support team. Thank you for choosing Orion Streetwear to stay fresh with the latest in trendy streetwear fashion!
  • Q: What is Orion Streetwear's refund policy?
    A: At Orion Streetwear, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free refund policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition and packaging, with all tags attached. To initiate a return, simply contact our customer support team through our website, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Our commitment is to ensure your experience with Orion Streetwear is always fresh and satisfying. Stay trendy and worry-free with Orion!
  • Q: Where does Orion Streetwear ship to?
    A: Orion Streetwear proudly ships to a wide range of international destinations to ensure our customers worldwide can stay fresh with trendy streetwear. We offer shipping services to North America, Europe, Asia, Australia, and select regions in South America and Africa. If your country is not listed at checkout, please contact our customer service team, and we'll do our best to accommodate your needs. Please note that shipping times and costs may vary depending on the destination and selected shipping method. For detailed information about shipping options and to see if we ship to your location, visit our Shipping Information page or reach out to us directly.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Q: What products does Orion Streetwear sell?
    A: Orion Streetwear offers a diverse range of trendy and high-quality streetwear products designed to keep you looking fresh and stylish. Our collection includes premium t-shirts, hoodies, jackets, and sweatpants, each crafted with attention to detail and comfort. We also provide a variety of accessories such as hats, beanies, and backpacks that complement our clothing line perfectly. With an emphasis on contemporary designs and durable materials, Orion Streetwear ensures you stand out while enjoying both style and practicality. Explore our online shop to discover the latest in urban fashion trends.
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